Terms & Conditions

OM YOGA STUDIO TIVOLI – GENERAL TERMS AND CONDITIONS


Effective as of 2nd June 2025
These Terms and Conditions apply to all classes, memberships, workshops, and other services provided by Om Yoga Studio Tivoli, located in Cheltenham (“the Studio”, “we”, “our”, “us”). By attending or booking any class or service, you agree to the following:

1. MEMBERSHIPS AND BOOKINGS
1.1 Booking

All classes must be booked in advance through our website, app, or in person, subject to availability.
1.2 Membership Types
• Unlimited Monthly Membership: Offers unlimited access to scheduled classes for a fixed monthly fee. This membership renews automatically unless cancelled by you with at least 5 working days’ notice before the next billing date.
• Drop-In Rate: Access to a single class for a one-time payment.
1.3 Non-Transferability
Memberships and class bookings are non-transferable and non-refundable unless required by law.
1.4 Late Arrivals.
Please arrive on time. To maintain a peaceful environment, latecomers may not be admitted once the class has started.

2. CANCELLATION POLICY
2.1 Class Cancellation (by you)
• Cancellations must be made at least 24 hours before the scheduled class start time.
• Late cancellations (less than 24 hours’ notice) and no-shows will result in:
  For drop-in clients: Loss of the class credit; no refunds will be issued.
  For Unlimited Monthly Members: A no-show fee may apply, or booking access may be temporarily restricted for repeated late cancellations.
  Late cancellations are non-refundable, regardless of the reason, unless otherwise required by law.
2.2 Studio Cancellation.
We reserve the right to cancel or reschedule classes. Notice will be provided as early as possible.

3. HEALTH AND SAFETY
3.1 Participation is at your own risk. Please consult your doctor before beginning any new fitness programme.
3.2 Inform your instructor of any injuries, medical conditions, or pregnancy before class begins.
3.3 The Studio accepts no liability for any injury or loss sustained while attending classes or on the premises.

4. STUDIO CONDUCT AND ETIQUETTE
4.1 Please help maintain a calm, respectful atmosphere. Turn off or silence mobile phones.
4.2 Arrive 5–10 minutes before the start of class.
4.3 Disruptive behaviour may lead to removal from the class and suspension of membership privileges.

5. PERSONAL BELONGINGS
5.1 Personal items are your responsibility. The Studio does not accept liability for lost, stolen, or damaged belongings.

6. LIABILITY WAIVER
By participating in any class, you confirm your understanding of and acceptance of the risks involved, and agree to release Om Yoga Studio Tivoli, its staff, and instructors from any related liability.

7. PRIVACY POLICY
We are committed to protecting your data in line with GDPR. Please see our website for our full Privacy Policy detailing how your information is used and stored.

8. CHANGES TO TERMS
We may update these Terms at any time. Updated versions will be posted on our website and take immediate effect upon publication.

9. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.